Terms & Conditions
1. Sales Orders
Waterworld USA reserves the right to accept or reject an order request. Possession of a price sheet or a product catalog shall not be construed as an offer to sell the product listed. These terms and conditions shall be considered a part of all accepted orders
2. Credit Accounts
To establish an open credit account, an authorized representative of your company must complete a credit application and a complete credit analysis will be conducted. This involves correspondence with you, your suppliers, and your bank(s). The time involved depends on the response time from the references you give us. You will be notified when your credit application is approved. In the interim, all orders must be shipped Prepay. Credit Terms are subject to a service charge and fees of the maximum permitted by law.
3. Payment Terms
Orders are pre-pay unless a Credit Account has been established and is in good standing. Pre-payments are arranged by debit or credit card, bank wire transfer or check. Customers must report any disputed amount from an invoice by fax within 10 days of invoice date (fax disputes to 281-933-5776). The amount invoiced remains due and must be paid within terms as stated on each invoice. International customer’s payments are due in U.S. dollars by bank wire transfer. Other forms of payment maybe accepted with prior Waterworld USA approval.
4. Shipments / Pickup and Acceptance
All shipments are F.O.B. shipping point and shipping costs are the customer’s responsibility. The shipping carrier will be selected by Waterworld USA unless otherwise specified on your purchase order to which Waterworld USA has agreed. In no event shall Waterworld USA be liable for any delay in delivery, nor shall the freight carrier be deemed an agent of Waterworld USA. All weights are approximate. Additional time is required on special orders, large orders, or items not stocked. Out of stock items are back ordered and shipped when received. Waterworld USA is not responsible for delays due to conditions beyond our control. All will call orders must be picked up within five business days upon notification of order completion. If the order is not picked up within five business days the items will be returned to inventory and a 5% restocking fee will be charged. Orders will be delayed or not processed where accounts are found delinquent and no arrangements have been made with Credit Department to settle account.
Orders that have not been backordered yet have been shipped incomplete or have other discrepancies must be reported to WaterworldUSA within 5 business days from shipment acceptance
5. Damaged Merchandise
Most Waterworld USA products come with a limited warranty covering materials and workmanship. Some products sold by Waterworld USA have no warranty, or they are covered by the original manufacturer’s warranty. Please contact Waterworld USA and refer to the Limited Warranty information for the specific product if applicable. No other warranties express or implied, including any implied warranties of merchantability, fitness for particular purpose, or non-infringement shall apply to any sale. In no event shall Waterworld USA be liable for any amount exceeding the purchase price of a product with regard to any claims related to such product, whether such claims arise out of contract, product liability, negligence or otherwise.
6. Limited Warranty
An item returned for warranty consideration without prior authorization will be refused. Call Waterworld USA for an RMA (Returned Merchandise Authorization) number. Waterworld USA reserves the right to repair or replace defective merchandise. If pre-warranty replacement merchandise has been sent and the warranted goods are repairable, the repaired product will be returned to you at our expense and the pre-warranty invoice will be billed. If the warranted product is not repairable, a new replacement will be sent. Otherwise, an offsetting credit will be issued. If the warranty consideration is denied, all incurred expenses will be billed.
7. Defective Goods and Warranty Processing
An item returned for warranty consideration without prior authorization will be refused. Call Waterworld USA for an RMA (Returned Merchandise Authorization) number. Waterworld USA reserves the right to repair or replace defective merchandise. If pre-warranty replacement merchandise has been sent and the warranted goods are repairable, the repaired product will be returned to you at our expense and the pre-warranty invoice will be billed. If the warranted product is not repairable, a new replacement will be sent. Otherwise, an offsetting credit will be issued. If the warranty consideration is denied, all incurred expenses will be billed..
Returns are accepted for a full refund within 14 days of initial receipt date with a valid RMA (see below). Requests for a return after 14 days will incur a 10 % restocking fee. No returns will be accepted after 30 days from initial receipt date. Custom ordered items may be returned within 14 days of the initial receipt date however; a 20% Disassembly fee will be charged. Call Waterworld USA for an RMA (Returned Merchandise Authorization) number. Freight/shipping must be prepaid. An RMA not used in 30 days will expire. A return after that will be refused. Special order goods are not returnable. A twenty (20%) percent restocking charge may apply to all authorized returns. Returns are only accepted for new and unused items..
9. Cancellation or Change Orders
Orders are processed as they are received. Once an order is in process (or production), add-ons (or change orders) may delay shipment or may be shipped as a separate order. Buyer’s add-ons or change orders are subject to Waterworld USA acceptance. Cancellation of an order is subject to Waterworld USA acceptance and may incur a restocking fee.
10. Veral Orders
We ask our customers to place all orders in writing. Verbal orders (and verbal changes to orders) will be accepted only with the understanding that Waterworld USA is not responsible to cover freight charges for returned merchandise. Furthermore, all merchandise returned for credit placed on a verbal purchase order is subject to a twenty (20%) percent restocking charge..
11. Deposit for Special Orders and Products Made to Order
Special orders, custom products, orders for non-stock items, and/orders for systems with add-ons/options may require a deposit before orders may be accepted. Deposit amount is approximately 50% of the order amount for these products. Furthermore, these products cannot be returned, under any circumstances.
Products are sold at prices currently in effect at time of order, and are F.O.B. shipping point. We reserve the right to change prices at any time without notice and without updating published materials.
13. Web and Internet Advertisement Authorization
Waterworld USA shall have the right to approve of your use of the product Information and/or Trademarks of Waterworld USA. All uses of the product Information and/or Trademarks of Waterworld USA must be first approved by Waterworld USA in writing, in its sole discretion, prior to use on each occasion. Therefore, prior to any use of such product Information and/or Trademarks of Waterworld USA, you shall submit a full copy of the final layout of the proposed advertisement to Waterworld USA for approval. No such product Information and/or Trademarks shall be used by you without having first received Waterworld USA’s prior written approval of each application on each occasion, which approval may be denied, conditioned or granted only in Waterworld USA’s sole and absolute discretion. Prior approval of any use of the product Information and/or Trademarks shall not be construed to constitute approval on any subsequent occasion. Waterworld USA’s evaluation of any use of the product Information and/or Trademarks shall be independent of any prior evaluation. Such product Information and/or Trademarks may not be used outside your Web Site or in any other context, nor shall such product Information and/or Trademarks be used in any manner which would denigrate the same or the quality image of Waterworld USA or its products. Modifications to approved and conditioned advertisement is not permitted without Waterworld USA’s prior written approval. Proof of domain name registration will be requested on all proposed Web and Internet Advertisement.
The terms and conditions described above supersede any previously written terms and conditions that appear in company documents. Waterworld USA must authorize any changes to our terms and conditions. Waterworld USA reserves the right to change or update these terms and conditions at its sole discretion.